Terms & Conditions

Welcome to The Golden Hours. By accessing or booking through our website, you agree to comply with and be bound by the following terms and conditions.

1. Booking & Payment

• An advance payment is required to confirm your booking.
• The remaining balance must be paid before or at the time of entry.
• Bookings are subject to availability.
• Convenience charges may apply for online payments.

2. Cancellation & Refund Policy

• Advance payment is refundable only if cancelled 72 hours before the booking slot.
• Cancellations made within 72 hours are non-refundable.
• No-show bookings are non-refundable.

3. Conduct & Usage Policy

• Smoking, alcohol consumption, and illegal substances are strictly prohibited.
• Any damage to property will be chargeable.
• Outside hazardous decoration materials are not allowed.
• Valid government ID may be required at entry.

4. Age Policy

• Couples under 18 years are not allowed.
• Children above 10 years are fully chargeable.
• Children between 3–10 years are charged half rate.

5. Liability

The Golden Hours shall not be held liable for any loss, injury, or damage arising from misuse of services or violation of policies.

6. Changes to Terms

We reserve the right to update these terms at any time without prior notice.